Leading Global Offshore Outsourcing Company
SnappyCX offers offshore outsourcing to businesses through our exceptional global talent pool. We deliver 70% cost savings with world-class service quality.
We are SnappyCX
Proven Offshore Outsourcing Results
Our track record as an offshore outsourcing company speaks for itself. We've successfully delivered results for businesses across industries, consistently exceeding expectations and driving measurable business outcomes.
95%
English proficiency in our key talent markets (Kenya, Ghana and Nigeria)
117%
GSMA Intelligence data on internet connections in our talent markets.
96%
We consistently meet or exceed 96% of our Service Level Agreements (SLAs).
95%
Our 95% CSAT score proves we're committed to your satisfaction
Our Offshore Outsourcing Team
At SnappyCX, we are fully committed to delivering offshore outsourcing solutions that give you direct access to a global talent pool of exceptionally skilled and dedicated professionals. We aim to transform the way your business operates by connecting you with world-class expertise from around the world.
Our team includes top-tier professionals from a wide range of industries, each bringing unmatched experience and technical know-how. Through continuous Learning and Development (L&D) initiatives, our offshore teams are empowered to make timely, critical decisions, ensuring operational excellence and consistently delivering outstanding results for your projects.
Frequently asked questions
Wondering how SnappyCX works? We’ll walk you through our process and the people behind it
Where are your agents located?
Currently, our agent markets are spread across some of the top English-proficient, African countries such as Kenya, Ghana, and Nigeria.
I am looking to hire outside Africa. Can your team facilitate that?
We guarantee that our diverse African teams are competent to effectively handle even the most complex of tasks, however, if you are keen on hiring from different markets, we can facilitate this.
How do you handle time zone differences?
Africa boasts of diverse time zones that cover the American, European, and
Australian markets. Our teams can easily adapt to work within your required
timezone, without downtime
How do you manage the talent/teams?
We assign experienced project managers to manage the teams and meet the key performance metrics. The project manager is available to meet with you regularly to give status updates.
How do you report on talent/team performance?
The project manager will share weekly, monthly, and quarterly reports on your
team's performance.
What is your minimum contract duration?
We offer customizable non-binding contracts based on your business needs with
a flexible termination clause.
How do you guarantee the confidentiality of data?
Security is a top priority for us. We are GDPR compliant, and we adhere to
industry-leading standards to safeguard our customers’ data. Some of our control
measures include:
Employing encryption for data
Restricting data access solely to authorized personnel
Conducting routine audits of our security protocols to ensure their on going effectiveness
What are the support and service level agreements (SLAs) offered?
At SnappyCX, we ensure timely response and resolution times and provide
uptime guarantees, quality benchmarks, and scalability assurances. These
agreements are tailored to meet industry standards and ensure transparent,
accountable service delivery.
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